Support

How to reach us

Ask below, or email us. Monday–Saturday, 7 a.m.–7 p.m. Central.

Ask anything about CurbKeep — bins, December holds, Lakeway, The Woodlands. For a person, email hello@curbkeep.org.

Q&A

When do bins go out?: The evening before your trash day, between 5:00 p.m. and 10:00 p.m.
When do they come back?: Trash day evening, 5:00–10:00 p.m., after the truck. Carts are not left at the curb overnight after collection.
What does it cost?: $16 per trash day, two carts included. Extra carts $3. Tip is optional. Cancel before roll-out for a full refund.
How do I pay?: Right now we are filling a free December waitlist — no card. When paid booking opens: Apple Pay or card on Stripe. CurbKeep never sees the full card number.
Why can’t the city just do this?: Lakeway Solid Waste and Waste Management empty the carts. They do not move them to the curb or back — even if you offer to pay. The only official exception is usually age 65 and older with a doctor’s note. That is the gap CurbKeep fills.
Who empties the cart?: Your city hauler. We only move the bins to the curb and return them to the driveway.
Do you take bulk or construction debris?: No. Regular household trash and recycle carts only.
What if I need to cancel?: Cancel on Visits before roll-out and the Stripe charge is refunded in full.
How do I reach you?: Email hello@curbkeep.org. Monday–Saturday, 7 a.m.–7 p.m. Central.